Terms & Conditions

Service Terms

These terms and conditions apply to all services provided by Sunshine Blinds Saddleworth ("we", "us", "our") to customers ("you", "your") in the Saddleworth area including Uppermill, Diggle, Delph, Greenfield, Dobcross, and Lydgate.

Free Consultations & Quotes

We offer free home consultations and quotes within our service area. Consultations are subject to availability and must be booked in advance. We reserve the right to charge a call-out fee for locations outside our standard service area.

Orders & Deposits

All orders require a deposit payment before manufacturing begins. The deposit amount will be clearly stated in your quote. Orders cannot be cancelled once manufacturing has commenced unless the products are faulty.

• Standard deposit: 50% of total order value
• Balance due on completion of installation
• Payment methods accepted: Cash, card, bank transfer
• All prices include VAT where applicable

Manufacturing & Delivery Times

Standard manufacturing time is 7-10 working days from order confirmation and deposit payment. Rush orders may be available at additional cost. Delivery and installation dates are estimates and may be subject to change due to circumstances beyond our control.

Installation Service

Professional installation is included in all quoted prices. We will:

• Arrive at the agreed appointment time
• Complete installation to professional standards
• Clean up after installation
• Demonstrate operation of your new blinds
• Provide care and maintenance instructions

Warranty & Guarantees

We provide comprehensive warranties on all products and installation:

• Product Warranty: 2 years on mechanisms, 1 year on fabrics
• Installation Guarantee: 12 months on fitting and fixings
• Satisfaction Guarantee: We'll return to address any issues at no charge

Measurements & Specifications

All measurements are taken by our trained professionals. We are responsible for measurement accuracy and will remake products at no charge if errors are due to incorrect measuring. Custom-made products cannot be returned unless faulty.

Access & Property

You must provide safe, reasonable access to windows and work areas. We are not responsible for moving furniture or personal belongings. Any damage to property due to poor access conditions will be your responsibility.

Cancellation Policy

Orders may be cancelled within 24 hours of placing for a full refund. After this period, cancellation may incur charges for work already completed or materials ordered.

Liability

Our liability is limited to the cost of the products and services provided. We maintain full public liability insurance for all installation work. We are not liable for indirect or consequential losses.

Data Protection

We collect and process personal data in accordance with our Privacy Policy and UK GDPR requirements. Your data is used solely for providing our services and will not be shared with third parties without consent.

Disputes

We aim to resolve any issues quickly and fairly. If you're not satisfied with our service, please contact us immediately. Any disputes will be handled in accordance with UK consumer protection laws.

Changes to Terms

These terms may be updated from time to time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of any changes.

Contact Information

For questions about these terms and conditions:

• Phone: 01457 597091
• Email: sales@saddleworthblinds.co.uk
• Address: Shaw, Greater Manchester

Last updated: January 2025